Return Policy

At Renovoras, customer satisfaction is a priority. We understand that purchasing tools, landscaping supplies, and renovation equipment online requires trust. To give you confidence with every order, we maintain a clear and fair return policy built on transparency and accountability.

If you are not satisfied with a product purchased from Renovoras, you may request a return according to the conditions outlined below.

Return Window

Returns must be initiated within 30 days from the date of delivery. This timeframe allows you to inspect and evaluate your tools while ensuring efficient processing.

Condition of Returned Items

All returned products must be in original condition, unused, and in the original packaging. This includes all accessories, manuals, components, and bundled items. Products that show signs of use, damage, modification, or improper handling may not qualify for a refund.

How to Start a Return

To begin a return request, contact our support team at info@renovoras.com. Once your order is verified, we will provide detailed return instructions. We recommend keeping your shipping receipt and tracking number as proof of return.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as a defective, damaged, or incorrect item. In such cases, Renovoras will cover the return shipping expense.

Refund Processing

After we receive and inspect the returned item, approved refunds will be processed within 7 to 10 business days. Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Clearance or final sale items
• Customized or special order products
• Items marked as non-returnable in the product description

Please review product details carefully before completing your purchase.

Conclusion

The return policy at Renovoras is designed to ensure fairness, clarity, and a dependable shopping experience. We aim to provide a smooth and straightforward return process while maintaining high product quality standards.

If you have any questions regarding returns, contact us at info@renovoras.com. We are here to support your project every step of the way.